Transportation Aide

Purpose of Your Job Position


The primary purpose of your job position is to provide transportation for residents to appointments and recreational outings, and to assist the Director of Nursing and the Administrator in planning, organizing, and developing the facility’s Transportation Program in accordance with current applicable federal, state and local standards, guidelines and regulations, and as may be directed by the Administrator, to assure that the highest degree of quality resident care can be maintained at all times.



Delegation of Authority


As the Transportation Aide, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.



Job Functions


Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.



Major Duties and Responsibilities


Administrative Functions


  • Assist in planning, developing, organizing, implementing, and evaluating transportation programs and activities.
  • Perform all necessary administrative requirements such as completing necessary forms, reports, etc., and submitting to the Business Office as required.
  • Review complaints and grievances and make necessary oral/written reports to the administrator.
  • Represent the facility at and participate in meetings as required.
  • Others as deemed necessary and appropriate, or as may be directed by the Administrator or Director of




Committee Functions


  • Serve on various committees of the facility as required by existing regulations and as appointed by the


  • Evaluate and implement recommendations from the facility’s committees, as they pertain to the transportation department.
  • Meet with administration, medical and nursing staff, as well as other related departments in planning transportation programs and activities.
  • Assist the Quality Assessment and Assurance Coordinator in developing and implementing a quality assurance program as related to the transportation program.


Personnel Functions


  • Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility to assure that transportation activities meet the needs of the facility.
  • Maintain a friendly, professional working relationship with the medical profession and other health related facilities and organizations.
  • Create and maintain an atmosphere of warmth and positive emphasis, as well as a calm environment throughout the facility and outside the facility.
  • Meet with department supervisors as needed, to assist in identifying and correcting problem areas, and/or the improvement of services.
  • Coordinate transportation with other departments as necessary.



Equipment and Supply Functions


  • Recommend to the administrator the equipment and supply needs of the department.
  • Perform routine maintenance or schedule routine maintenance of the facility’s transportation equipment.
  • Keeps vehicles clean inside and outside, and free of clutter.
  • Maintain the security of facility vehicles and equipment.



Resident Rights


  • Ensure that resident’s rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage a complaint, are well established and maintained at all times.
  • Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.
  • Knock before entering a resident’s room.



Safety and Sanitation


  • Assure that established infection control policies and procedures are followed.
  • Report all hazardous conditions/equipment to the administrator immediately.
  • Report all accidents/incidents in accordance with established policies and procedures. Fill out and file reports as directed.
  • Use safety restraints, seat belts and other safety devices as appropriate to ensure safety of self and resident.
  • Maintains a no-smoking policy in facility vehicle.


Transportation Functions


  • Transport residents to and from medical clinics, hospital, and other appointments and activities that may be scheduled.
  • Accompanies resident during visits to medical clinics, etc., as requested by resident and/or responsible party.
  • Maintains knowledge of resident’s personal needs and care-planned interventions for safety and well-being of the residents during transports.
  • Delivers any verbal or written communication, orders, recommendations, etc., from clinic visits to the Charge


  • Use wheelchair lift to load and unload wheelchair bound residents and others as necessary.
  • Pick-up and deliver supplies, labs, records, etc., as directed.
  • Assist residents with personal needs while out of the facility.
  • Assist residents with mobility, transferring or toileting as needed when out of the facility.
  • Obtain emergency care if needed.
  • Complete transportation log and other records as directed, and deliver records to business office as directed.


  • Maintains cellular phone in operating condition during transports. Facility phone is not to be used for personal phone calls.
  • Is prompt and on time for appointments.
  • Maintains an acceptable attendance record according to facility policy.
  • Represents the facility in a professional manner at all times.
  • Does not allow passengers other than those people that are assigned to the transport or activity, or the resident’s representative.
  • Does not use facility vehicle or equipment for personal use.
  • When not involved in transportation duties, will report to charge nurse on duty for further assignment. Keeps charge nurse informed of status of appointments.



Working Conditions


  • Works throughout the facility and outside the facility.
  • Sits, stands, bends, lifts and moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Is involved with medical personnel, visitors, government agencies/personnel, etc., under all conditions/circumstances, inside and outside of the facility.
  • Communicates with the medical staff, nursing personnel, and other department supervisors.
  • Works beyond normal working hours and on weekends and holidays when necessary, as well as in other positions as needed.
  • Attends and participates in continuing educational programs.
  • Is subject to falls, burns from equipment, odors, etc., throughout the work day.
  • Is subject to exposure to infectious waste, diseases, conditions, etc., including the AIDS and Hepatitis B


  • May be exposed to hot/cold temperatures during transportation duties.
  • May be required to complete transportation assignments during adverse road and weather conditions.



Education Requirements


  • Must possess, as a minimum, a high school diploma.
  • Must be a Certified Nursing Assistant or become certified within 90 days of hire.
  • Must maintain current CPR certification.



Specific Requirements


  • Must be able to read, write, speak, and understand the English language.
  • Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion.
  • Must possess the ability to deal tactfully with medical personnel, residents, family members, visitors, government agencies/personnel, and the general public.
  • Must be a minimum of twenty (20) years of age.
  • Must possess the willingness to work harmoniously with other department personnel.
  • Must maintain the care and use of supplies, equipment, and appearance of transportation equipment.
  • Must be well groomed and have patience, tact, cheerful disposition and enthusiasm.


Physical and Sensory Requirements


  • Must be able to move intermittently throughout the work day.
  • Must be able to speak and write the English language in an understandable manner.
  • Must be able to cope with the mental and emotional stress of the position.
  • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
  • Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies.
  • Must be in good general health and demonstrate emotional stability.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
  • Must be able to lift, push, pull, and move a minimum of 50 pounds.
  • Must be willing to perform tasks that may involve exposure to the resident’s blood/body fluids.
  • Must be able to assist in the evacuation of residents.